Property Repairs - Services Manager

We’re on the lookout for a Property Repairs Services Manager to join the believe housing team on a permanent basis.

This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We’re interested in your skills, knowledge and experience, as well as your personal values. We’re committed to supporting everyone here at believe housing and being an inclusive organisation.

Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.

We’re a family-friendly, flexible employer, and we encourage everyone to ‘work the believe way’. For us, this means keeping things simple, doing more of what matters, and removing tasks and processes that don’t add value.

Where and when you work is flexible depending on the demands of your role, our customers’ needs and your individual work preference (as agreed with your manager).
Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required.

about the role

The Property Repairs Services Manager will work in collaboration with the senior management team to ensure that Property Repairs delivers an excellent customer experience including high levels of performance and productivity, great, consistent service delivery, innovation and continuous improvement whilst maximising value and bringing to life the vision and values of the organisation.

The successful candidate will:

• Provide inspirational, dynamic leadership and management to the Property Repairs Services Team and wider team.
• Be responsible for managing the service delivery of the Property Repairs Services Team, including the effective management of all resources required to deliver excellent services whilst optimising performance, cost and risk.
• Ensure compliance with Health & Safety legislation and regulations ensuring that safe working practices are managed and embedded in day-to-day operations.
• To manage and report information on commercial activities and provide robust contract management practices.
• To effectively manage a team of specialists overseeing our business intelligence working across repairs, operation of our property repairs systems, our supply chain function, high performing fleet provisions, and ongoing project management.
• To ensure staff operate safely by overseeing health and safety activities related to the Property Repairs Directorate including the oversight and delivery of mandatory training.

For more information, please read the full job description.

what’s on offer?

Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £59,159 per annum some of our top benefits and rewards include:

• 31-33 days of annual leave
• working the believe way allows us to be more agile in the ways we work and creates a great work-life balance
• believe housing is committed to providing a first class pension offer with employer contributions into the local government pension scheme (LGPS), which is currently equivalent to 27.1% of your gross salary
• up to four days paid volunteering leave each year.

apply now

If you believe that you demonstrate our values and can bring something special to this role, then apply now. We’re looking forward to hearing from you.

Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch.

If you wish to find out more about this opportunity contact Rachel Cox Director of Property Repairs at rachel.cox@believehousing.co.uk

• Closing date for applications is 23.59pm Thursday, 17 October 2024.
• All applicants must go through our website.
• Interview date to be confirmed.