Director of Neighbourhoods and Customer Experience

salary: £107,887 location: Hybrid, North East

We are seeking to recruit a Director of Neighbourhoods and Customer Experience. Based in North East England (hybrid).

We believe in life without barriers.

Our vision guides all we do – and all we do is geared to delivering great services. As a Best Companies 3 Star ‘world class to work for’ company, our investment in talent is for the long-term. And, as part of that investment, believe housing is recruiting for a new Director of Neighbourhoods and Customer Experience to strengthen our Senior Leadership Team.

Reporting to the Executive Director of Communities and Customer Services, this position will work hand in glove with leadership colleagues to shape and transform our offer to customers. With a newly formed customer strategy we are keen to remodel services, ensuring the customer is embedded in decisions made throughout the organisation.

We are looking for an inspirational leader who is comfortable leading transformational change, while understanding the journey for our colleagues and customers. This is an exciting time to join believe housing and this role is pivotal to delivering our ambitious vision for our customer offer.

For more information and how to apply, please read the recruitment pack.

what’s on offer?

Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £107,887, some of our top benefits and rewards include:

  • 31-33 days of annual leave,
  • working the believe way allows us to be more agile in the ways we work and creates a great work-life balance,
  • an excellent pension scheme with 27.1% employer contribution. Visit the LGPS member site for more details,
  • up to four days paid volunteering leave each year.

apply now

If you believe that you demonstrate our values and can bring something special to this role, then apply now. We’re looking forward to hearing from you.

  • Closing date for applications is 23.59pm on Sunday, 16 February 2025.
  • All applicants must go through our website.
  • Interview date Friday, 14 March 2025.