complaints
We take all complaints seriously and want to learn from our mistakes.
what happens when I make a complaint?
We are dedicated to resolving issues such as a missed appointment as a service request the first time you get in contact. If we do not get this right, we can open a formal complaint for you.
These issues require an investigation and written response. We will investigate your complaint and aim to give you our written
response within 10 working days. If it will take longer than this, we will let you know.
If you’re unhappy with your complaint investigation, you can request a review at stage two. We will investigate your complaint and aim to give you our written response with 20 working days. If it will take longer than this, we will let you know.
Customers can contact the housing ombudsman at any point during the complaints process for advice.
Telephone: 0300 111 3000
Email: info@housing-ombudsman.org.uk
Address:
The Housing Ombudsman Service
PO Box 1484
Unit D
Preston
PR2 0ET