Tenants told us that rent non-collection weeks, sometimes called ‘rent-free’ weeks, were confusing and made it difficult to understand their rent accounts.
In April 2023 believe housing removed rent free weeks.
You still pay the same amount yearly as before but less per month because payments are now calculated across 52 weeks.
In addition to making budgeting easier, it also provides a simpler experience for setting up Direct Debits and Universal Credit payments.
If you’re on Universal Credit and reported your rent increase to the Department of Work and Pensions (DWP) in April 2023, please ensure you notified them about the end of rent-free weeks.
Don’t worry alone … We can help you to make things better
believe housing can help you tackle any problems with money, benefits, employment or bills.
We have a range of experts who can provide you with tailored support with:
Contact believe housing
If you have any queries or require additional support, contact believe housing on 0300 1311 999, hello@believehousing.co.uk or using our customer portal at www.believehousing.co.uk
Further money-related resources
If the dark nights and winter weather are getting you down, see if one of the groups we fund can help you boost your wellbeing and start 2025 on the right foot.
Durham Police are reporting a high volume of calls for fallen trees, power lines and phone lines. These calls should not be made to 999 or 101, unless there is an emergency.
believe housing is encouraging customers to prepare for severe weather which is forecast for the northeast of England tomorrow (Friday, 24 January 2025).
