first tenants about to move into new affordable homes in Durham
believe housing will soon welcome customers onto a new development on the edge of Durham – where the need for affordable homes is growing.
Tenants told us that rent non-collection weeks, sometimes called ‘rent-free’ weeks, were confusing and made it difficult to understand their rent accounts.
In April 2023 believe housing removed rent free weeks.
You still pay the same amount yearly as before but less per month because payments are now calculated across 52 weeks.
In addition to making budgeting easier, it also provides a simpler experience for setting up Direct Debits and Universal Credit payments.
If you’re on Universal Credit and reported your rent increase to the Department of Work and Pensions (DWP) in April 2023, please ensure you notified them about the end of rent-free weeks.
Don’t worry alone … We can help you to make things better
believe housing can help you tackle any problems with money, benefits, employment or bills.
We have a range of experts who can provide you with tailored support with:
Contact believe housing
If you have any queries or require additional support, contact believe housing on 0300 1311 999, hello@believehousing.co.uk or using our customer portal at www.believehousing.co.uk
Further money-related resources
believe housing will soon welcome customers onto a new development on the edge of Durham – where the need for affordable homes is growing.
Employees at a County Durham housing association have judged the organisation as a ‘world class’ place to work.
A former soldier who spent several weeks living in a car is ‘over the moon’ after moving into a new home with believe housing.