neighbourhood officer

closing date: Sunday 27 April 2025 salary: £33,079 - £34,351 per annum location: Bishop Auckland, Hybrid, Seaham

We’re on the lookout for two Neighbourhood Officers to join the believe housing team on a 12 month fixed term basis.

This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We’re interested in your skills, knowledge and experience, as well as your personal values. We’re committed to supporting everyone here at believe housing and being an inclusive organisation.

Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.

We’re a family-friendly, flexible employer, and we encourage everyone to ‘work the believe way’. For us, this means keeping things simple, doing more of what matters, and removing tasks and processes that don’t add value.

Where and when you work is flexible depending on the demands of your role, our customers’ needs and your individual work preference (as agreed with your manager).

Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required.

about the role

The Neighbourhood Officer will deliver a proactive, customer focused estate and housing management service across our neighbourhoods. You will deliver outstanding services direct to customers in line with the vision and values of the organisation.

Acting as an ambassador for believe housing working with internal and external partners to deliver excellent services to the neighbourhoods in which we work.

The successful candidate will:

Ensure the delivery of an outstanding housing service within a defined neighbourhood including all tenancy related matters.
Manage all vacant properties to ensure that properties are allocated as quickly as possible.
Coordinate with internal teams and external partners to ensure neighbourhoods are kept clean, tidy and well maintained, including monitoring gardens, landscaped and communal areas.
Reporting repairs through the appropriate routes to ensure properties are maintained effectively.
Engage with the wider community and relevant community groups for the benefit of individuals and their environment.
Work with believe housing teams and liaise with external agencies, adhering to established protocols, including attending Case Conferences.
The post holder will be required to work across all believe housing locations.

For more information, please read the full job description.

what’s on offer?

Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £33,079 – £34,351 per annum, some of our top benefits and rewards include:

From our annual leave entitlement (up to 33 days, plus four volunteering days per year) and competitive pension scheme, to our flexible ‘working the believe way’ patterns that put your wellbeing front and centre, there’s really a lot on offer.

Our culture is second to none. We put our customers at the heart of everything we do, and developing our colleagues to support them is key to our success. So we’re committed to your growth, encouraging you to progress and enhance your skills in a rewarding career.

apply now

If you believe that you demonstrate our values and can bring something special to this role, then apply now. We’re looking forward to hearing from you.

Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch.

If you wish to find out more about this opportunity contact Peter Eldrett at peter.eldrett@believehousing.co.uk or Ian Vickers at ian.vickers@believehousing.co.uk