New Corporate Plan launched

Today we launch our new Corporate Plan, which will run from 2025 until 2028.

Despite high inflation and the cost of living crisis continuing to place additional pressures on our customers, colleagues and the housing sector, we are starting from a great place.

Our satisfaction scores compare well against comparable housing providers both regionally and nationally; we’re already delivering significant investment into improving and upgrading our homes; and we’re continuing to build high quality affordable homes and investing into our communities.

The plan, which has been developed through consultation with colleagues and 6,500 pieces of customer feedback, introduces our new aims and objectives, which align to our values of doing the right thing for our customers, our colleagues and our business.

Our aims

• Deliver excellence for our customers and play a positive role in our communities.

• Be a great place to work with a flexible, high performing workforce who do the right thing.

• Be financially secure and well governed, adapting to challenges, while meeting the evolving needs of our customers

Our objectives

• Be a purpose led, ethical organisation with strong values about what we deliver.

• Continually improve and innovate to deliver an enhanced experience for our customers and colleagues while streamlining the business.

• Have a strong voice on behalf of our customers and be trusted by our partners.

• Grow the number of our homes to support the demand across the north east.

In the coming years we hope to maximise on the opportunities presented to us. The government’s ambition to build 1.5 million homes and grow the number of social and affordable homes is welcome; as is the Warm Homes: Social Housing Fund Wave 3, making homes more affordable to heat.

A new combined authority for the north east with increased powers also offers opportunities to achieve common goals. And within the organisation, new IT systems, and the potential of AI, will improve service delivery for customers, enhance colleague experience and drive efficiencies across the business.

You can read our new Corporate Plan here or for more information email hello@believehousing.co.uk