Tenants told us that rent non-collection weeks, sometimes called ‘rent-free’ weeks, were confusing and made it difficult to understand their rent accounts.
In April 2023 believe housing removed rent free weeks.
You still pay the same amount yearly as before but less per month because payments are now calculated across 52 weeks.
In addition to making budgeting easier, it also provides a simpler experience for setting up Direct Debits and Universal Credit payments.
If you’re on Universal Credit and reported your rent increase to the Department of Work and Pensions (DWP) in April 2023, please ensure you notified them about the end of rent-free weeks.
Don’t worry alone … We can help you to make things better
believe housing can help you tackle any problems with money, benefits, employment or bills.
We have a range of experts who can provide you with tailored support with:
Contact believe housing
If you have any queries or require additional support, contact believe housing on 0300 1311 999, hello@believehousing.co.uk or using our customer portal at www.believehousing.co.uk
Further money-related resources
New homes designed with residents’ needs and energy efficiency in mind have more than hit the brief, including for the parents of a disabled boy who were among the first people to move in.
Colleagues from believe housing attended a flagship military ceremony in recognition of its unwavering support to the forces community.
Lives and homes are being put at risk by people failing to charge their electric vehicles and scooters safely.
During Electrical Safety Week we are sharing potentially lifesaving tips with customers.
believe housing colleagues and contractors have upgraded a school fence to help make the grounds feel safer and look smarter.
